Refund policy

Order Cancellation

Orders may be canceled free of charge before drawings are approved.

Once drawings have been approved, the order enters production. Because custom pieces are built to customer-approved specifications and generally cannot be resold, cancellation requests will be subject to a 30% cancellation fee to cover materials, design work, and production preparation costs.

Returns

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible (preferably within 14 days of delivery) to initiate a claim.

We may provide repair, compensation, replacement, return authorization, or a refund in the following situations:

• Manufacturing defects
• Shipping damage
• The delivered item does not match the approved order specifications

LuxCraftWood will cover all applicable costs associated with approved returns or replacements.

Refunds

Approved refunds will be issued to the original payment method and are typically processed within 7 business days. Processing times may vary depending on your bank or payment provider.

Exclusions

Return requests based on personal preference, incorrect measurements, customer-provided information, or other non-quality-related reasons are generally not accepted.

Contact Us

If you have any questions regarding returns, refunds, or order-related issues, please contact us at support@luxcraftwood.com .