Orders & Purchases
Learn how to place an order, customize your table, and track your order progress.
Shipping
We offer complimentary curbside delivery on all orders within the Continental U.S.
Returns & Refunds
Shop with confidence backed by our clear policies and dedicated support.
Warranty
Quality assured with a limited warranty on all custom tables.
Frequently Asked Questions
Orders & Purchases
How do I place an order?
How do I place an order?
You can place an order directly through our website or contact our team for personalized assistance with your project.
Once your order is received, our team will carefully select suitable materials based on your specifications and create complimentary 3D production drawings for your review and approval before production begins.
Throughout the manufacturing process, we provide regular progress updates to keep you informed and ensure the final piece meets your expectations.
Visit our How to Order page for more details.
Can I make changes to my order after it has been placed?
Can I make changes to my order after it has been placed?
Yes. Order modifications are typically available prior to production. Once production has begun, changes may be subject to material availability, production status, and any associated costs. We recommend contacting our team promptly to discuss any requested revisions.
Can I customize the size or design of my table?
Can I customize the size or design of my table?
Yes. Every table is built to order and can be customized to your exact requirements. You can personalize dimensions, shape, wood species, resin color, edge profile, tabletop thickness, base style, integrated power options, and other design details to suit your space and project needs.
Do you offer samples?
Do you offer samples?
Yes. We offer custom sample kits tailored to your project requirements. Samples can be produced using your preferred wood species, resin color, and finish, allowing you to evaluate materials, colors, and craftsmanship before placing a full order.
Custom sample kits are available for $99 each. The sample fee will be credited toward your purchase and fully refunded when you place a table order with us. Please contact our team to discuss available sample options and customization requirements.
Can I customize the table base?
Can I customize the table base?
Absolutely. In addition to our standard base options, we can customize the size, finish, structure, and design of the table base to suit your project. Whether you're furnishing a home, office, or commercial space, our team can help recommend the most suitable base based on your table dimensions, functional needs, and overall design preferences.
Shipping & Delivery
What is the lead time for a custom epoxy table?
What is the lead time for a custom epoxy table?
All custom orders are delivered within approximately 9-11 weeks from drawing approval.
What is Curbside Delivery?
What is Curbside Delivery?
Curbside delivery means your order will be delivered to the curb or driveway outside your home or building. The carrier will unload and deliver the item to your doorstep.
Do you offer White Glove Delivery and Installation Services?
Do you offer White Glove Delivery and Installation Services?
Yes. We offer standard White Glove Delivery for an additional $600. This service includes professional unloading, in-home placement, assembly assistance, and packaging debris removal.
Please note that White Glove Delivery applies to standard access locations only. Additional fees may apply for stairs, restricted access, elevator limitations, oversized items, remote areas, crane service, or other special handling requirements. Please contact our team after placing your order for a customized delivery quote.
Will my table arrive fully assembled?
Will my table arrive fully assembled?
Waterfall tables are typically shipped fully assembled. For most other tables, the tabletop and base are packaged separately to ensure safe transportation and easier handling.
Our tables feature a no-drill, hardware-free installation system that requires no screws or permanent fasteners. Simply attach the included pads and suction mounts to the top of the base, then place the tabletop on the base. The weight of the tabletop helps keep the table securely positioned and stable during normal use.
Assembly is straightforward, and installation instructions are included with your order.
Do you ship internationally?
Do you ship internationally?
Yes. We can ship to most international destinations. Shipping costs, transit times, import duties, taxes, and delivery requirements vary by country and project size.
If you are located outside the United States, please contact our team with your delivery address and project details. We will be happy to provide a customized shipping quote and delivery estimate.
Returns & Refunds
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Yes. Orders can be canceled before production begins. Production does not start until the final drawings have been reviewed and approved. Once production has started, cancellation fees may apply based on the stage of production.
Can I return my table if I'm not satisfied?
Can I return my table if I'm not satisfied?
Because each table is custom-made to approved specifications, custom orders are generally non-returnable. If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible (preferably within 14 days of delivery) to initiate a claim. Our team will review the issue and provide an appropriate resolution.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes. In most cases, shipping address changes can be made before your order has been shipped. If you need to update your delivery address, please contact our team as soon as possible.
Once an order has been shipped, address changes may not be possible or may result in additional carrier fees. We recommend verifying your shipping information carefully before submitting your order.
What if I receive the wrong item?
What if I receive the wrong item?
If you receive an item that does not match your approved order specifications, please contact our team within 14 business days of delivery and provide photos of the item received.
Once the issue has been verified, we will work with you to determine the most appropriate solution, which may include repair, replacement, remake, or a refund, depending on the nature of the issue.
When will I receive my refund?
When will I receive my refund?
Refunds are typically issued within 7 business days after approval and returned to the original payment method.
Payment & Billing
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, wire transfers, ACH transfers, and checks. All payments are processed through secure payment providers.
Will I receive an invoice or order confirmation?
Will I receive an invoice or order confirmation?
Yes. After your order is placed, you will receive an order confirmation and payment receipt by email for your records.
Can I place a deposit instead of paying in full?
Can I place a deposit instead of paying in full?
Yes. If you require a more flexible payment arrangement, please contact our team before placing your order. Depending on the project, we may be able to offer a 50% deposit option, with the remaining balance due before shipment.
Do you offer installment payments?
Do you offer installment payments?
Yes. Flexible payment options may be available for qualifying orders. Please contact our team before placing your order to discuss available arrangements.
Are there any additional fees or hidden charges?
Are there any additional fees or hidden charges?
No. All product pricing, shipping costs, and optional service fees are clearly communicated before an order is placed. We do not charge any hidden fees without your approval.
Warranty & Support
What warranty do you offer?
What warranty do you offer?
All custom tables are backed by our limited warranty coverage. Tabletops are covered by a 1-Year Limited Warranty, while table bases and legs are covered by a 2-Year Limited Warranty.
What does the warranty cover?
What does the warranty cover?
Our warranty covers material and workmanship defects that occur during the warranty period. Damage resulting from misuse, accidents, improper handling, or unauthorized modifications is not covered.
How do you handle after-sales support?
How do you handle after-sales support?
We are committed to supporting our customers long after delivery. If an issue arises, simply contact our team and we will review the situation and provide the most appropriate solution based on your specific circumstances.
How long will it take to resolve my issue?
How long will it take to resolve my issue?
We respond to all after-sales inquiries within 24 hours. Resolution times depend on the nature of the issue, and we will keep you informed throughout the process until a solution is provided.
How can I contact your team?
How can I contact your team?
You can reach our team by email at support@luxcraftwood.com, by phone at +1 833-242-3688 , or through our Contact Us page. Whether you have questions about a product, a custom project, a quote, an order update, or after-sales support, we respond to all inquiries within 24 hours.
